Last updated: September 14, 2026
This Return and Refund Policy explains the cancellation and refund terms for A3RO.AI reservations, deposits, pre-orders, and purchases.
Unless a different condition is clearly disclosed before payment, the NyX reservation deposit is fully refundable until it is applied to a final product purchase. The deposit reserves eligibility for the offer, VIP pricing, or priority access described at checkout; it is not the full product price.
Email Marketing@a3ro.ai from the address used for the order. Include the order number and state that you wish to cancel the reservation. We may request reasonable information to verify the order and protect against fraud.
Approved refunds are returned to the original payment method. We aim to submit the refund within 10 business days after approval. Banks, card issuers, and payment providers may require additional time to post the credit, and their processing timelines are outside our control.
If we cancel the reservation program, cannot offer the reserved purchase, or cannot lawfully ship to the customer’s destination, we will refund the affected deposit or payment to the original payment method.
Before a reservation deposit is applied to a final NyX purchase, we will provide the final product price, specifications, estimated delivery timing, and any additional cancellation or return conditions. Once the final purchase is completed, those disclosed terms will apply together with any mandatory consumer rights.
If a delivered product is incorrect, damaged, or defective, contact Marketing@a3ro.ai promptly with the order number, a description of the issue, and photographs or video where appropriate. We will assess the issue and provide repair, replacement, refund, or another remedy as required by applicable law.
Third-party bank fees, currency conversion charges, import duties, or taxes may not be refundable by A3RO.AI where they were charged and retained by another organisation. This does not affect rights that cannot lawfully be excluded.
Nothing in this policy excludes, restricts, or modifies any right or remedy that cannot be excluded under applicable consumer law.
For cancellation, return, or refund questions, contact Marketing@a3ro.ai.