Last updated: September 14, 2026
This Shipping Policy applies to reservations, pre-orders, and products purchased through the A3RO.AI online store.
NyX is currently in pre-launch. For deposits placed during the current pre-launch window, priority shipping is expected to begin in November or December 2026. Based on the current production and logistics schedule, we expect the product to reach customers in the initial launch group approximately 30 to 60 days after payment. These dates are estimates, not guaranteed delivery commitments.
Development, certification, manufacturing, component availability, quality control, carrier capacity, customs clearance, weather, and destination requirements may change the delivery schedule. We will notify affected customers of material delays using the email address provided with the order.
We intend to serve eligible customers internationally, excluding Mainland China. Availability depends on export controls, local import rules, product certification, carrier coverage, and laws governing drones and radio equipment. We may decline or cancel delivery to a destination where shipment or operation is restricted; any affected payment will be refunded in accordance with our Return and Refund Policy.
Applicable shipping charges will be shown before the final product purchase. Unless checkout states otherwise, customers are responsible for import duties, taxes, customs charges, brokerage fees, permits, registrations, and other destination costs.
When an order is ready to ship, we will send a confirmation to the order email address. Tracking information will be provided when available. A carrier may require additional time before tracking becomes active.
Customers must provide a complete and accurate delivery address. Contact Marketing@a3ro.ai promptly if an address must be changed. We cannot guarantee that an address can be changed after fulfilment begins, and additional carrier costs may apply.
If tracking has not updated for an extended period, or a package arrives damaged, contact Marketing@a3ro.ai with the order number and supporting photographs where applicable. We will work with the logistics provider to investigate and provide the remedy required by applicable law.
For shipping questions, contact Marketing@a3ro.ai and include your order number.